The Dice Game

The Dice Game highlights how end to end processes work or perhaps more importantly how often they do not work: showing the impact of dependencies between process steps and variation in performance of the individual process steps.
An interactive learning event incorporating the game takes less than a couple of hours; however it is concentrated learning. The game is easy to set up.
You will needs a good understanding of variation: the causes and effects.

Affinity Diagram

This tool gathers large amounts of language data (ideas, opinions, issues, concerns, etc); and organises these into groupings based on the natural relationship between each item. It is more of a creative than a logical process that::
* Sifts through large volumes of information efficiently
* Lets new patterns of information arise

A 7-Step Improvement Process

ITIL v 3 Continual Service Improvement (CSI) defines three key processes for the effective implementation of continual improvement, the 7-Step Improvement Process, Service Measurement, and Service Reporting.

This 7-step improvement process covers the steps required to collect meaningful data, analyse this data to identify trends and issues, present the information to management for their prioritization and agreement, and implement improvements. .