Culture Schmulture... it is the sum of individual behaviours within an organisation that demonstrate a Continuous Improvement Environment (CIE) has been created or not.
CIE is the product of Leadership Commitment; a Reliable Method or System and Keeping Everyone Practiced in the Method.
Dilts Neurological Levels as represented in the picture shows that Behaviour is directly influenced by Environment and Capability only. So if we start with a leadership Belief, in say "Zero Defects", then what Capabilities does leadership need to enact Behaviours that creates the needed Environment. The behaviour of followers will be influenced both by their Environment and their own Capabilities, which usually means an investment in education and training.
Proof point: the DuPont approach to Safety.
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